Contact information

PhotoOnGifts - We're Here to Help with Your Custom Products

Get in Touch: Whether you have questions about our products, need help with an order, or want to share feedback, we're here to assist you!

📧Email Support

Primary Email: pog@photoongifts.com

Alternative Email: waimaoyi@outlook.com

Response Time: 2-3 business days

Best For: Order inquiries, custom design questions, returns, and general support

📍Company Information

PhotoOnGifts operates globally with offices in multiple countries. Both offices are part of the same company.

United Kingdom Office:

SNAPTOGIFT LTD

128, City Road

London, EC1V 2NX, United Kingdom

China Office:

Guangzhou Fengyin E-commerce Co., Ltd.

Room C2346, 3rd Floor, No. 22, Lane 7,

Yongtai Zhihe Street, Yongping Street,

Baiyun District, Guangzhou City,

Guangdong Province, China

Customer Service Hours

Email Support:

Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

We respond to emails within 2-3 business days. During peak seasons (holidays), response times may be slightly longer.

What to Include in Your Message

To help us assist you quickly and effectively, please include:

For Order Inquiries:

Order number (if applicable)
Email address used for the order
Detailed description of your question or concern
Photos (if reporting a product issue)

For Custom Design Questions:

Product type you're interested in
Design specifications or ideas
Quantity needed
Timeline requirements
Any reference images or examples

For Returns/Exchanges:

Order number
Photos of the item and any defects
Reason for return/exchange
Preferred resolution (refund, replacement, etc.)

Frequently Asked Questions

Order Status

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. For custom products, we'll send you a design proof for approval before production begins.

Production Time

Q: How long does it take to make my custom product?
A: Production typically takes 3-15 business days after design approval, plus shipping time. Complex or bulk orders may take longer.

Design Changes

Q: Can I make changes to my design after ordering?
A: Changes can only be made before production begins. Contact us immediately if you need to modify your order.

International Shipping

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Customers are responsible for any customs duties or taxes.